Contoh Berbicara Dalam Telfon
Anna :
(Answering the phone) Yes?
Denise : Stop! That’s all wrong. I’am get calling again this
time. This time..
Narrator : Hello.
Here we are in the midle of a telephone training session with Denise and Anna. What fun.
Denise : This time
you don’t say “yes” when you also is rude. Call me and also you have it done.
(sound
of-4 digit dialling, then phone rings)
Anna :
Hello Tip Top Trading.
Denise : Wow,
that’s good and you can say your name. Hello Tip Top Trading, Denise speaking.
Tried.
(dialling
then ring)
Anna : Hello.
Tip Top Trading, Denise speaking.
Denise : No!
Anna : What?
Denise : Say “Anna
speaking”.
Anna : Oh sorry.
I am so stress by all this. Hello Anna speaking.
Denise : You say
like no sitting an apoinable. Listen to my voice. Hello? Denise speaking.
Anna : Hello?
Anna speaking.
Denise : Good. Now
when the person has introduced themself- this is Mr Smith or Whatever, say:
“Hello Mrs Smith, How can I help you?” Or, If you know them alredy, you might say: “Hello Mrs Smith, How
are you?”
Anna : Okay. But
if Mrs Smith wants to talk to Tom, but his not There?
Denise : You say:
“I’m really sorry, he’s not available at the moment. Can I take a massage?” Or:
“I’m afraid He’s busy, Shall I ask him to call you back?”
Anna : Okay.
Denise : And, to
end a conversation. You can say: “Thank you for calling, good bye”. Let’s do
another practice!.
(phone
rings)
Anna : Hello.
Tip Top Trading.
Denise : Hello,
this is Mrs Smith.
Anna : Hello Mrs
Smith, How can I help you?
Denise : I like to
speak to Tom, please.
Anna : I’m
really sorry. He’s not available at the moment. Can I take a massage?
Denise : That’s
okay, I’ll tray call again later.
Anna : Okay.
Thank you for calling. Good bay.
Denise :
Excellent!
(phone
rings)
Oh!
Anna : How did
you call me without dialling?
Denise : I didn’t.
That’s a real call!
Anna : Oh no.
I’m on nervous now. Hello? Tip Top Triding.This is Anna speaking.
Mr Lime : Hello Anna,
this is Seb Lime.
Anna : Sublime?
Mr Lime : Mr Lime
from Citrus Ventures. But I think we should be only first name emm... So call
me Seb.
Anna : Okay, er,
Seb. How can I help you?
Mr Lime : I just want
to say again the juice emperial lemon was fantastick and the... and I was
wondering if you’d like to do lunch with me sometimes?
Anna : Lunch,
er...
Narrator : I knew
it! Mr Lime is interested with more than just jus or lemon.
Anna : Would you
like to discus the emperial lemon?
Mr Lime : Forget the
lemons Anna! The reason I want to see you is more then personal matter.
Anna :
Personnel? Er... Can I call you back?
I’m afraid I’m busy at the moment.
Mr Lime :
...Bbbbuttt...
Denise : Well
Anna! Mr Lime eh?
Anna : Oh dear
Denise. I think I need a bit more help from you. He want to talk about
personnel, people starving.
Denise : Are you
sure? I think he mean “personal matter” not “personnel”. That Mr Lime.
Anna : Oh!
Narrator : Mr Lime
indeed. Anyway, Anna had an excellent phone manner. Lets hear those phrases
again:
Hello Tip Top Traiding.
This is Anna speaking.
Hello, Anna speaking.
Hello Mrs Smith, how can
I help you?
Hello Mrs Smith, how are
you?
I’m really sorry, He’s
not available at the moment. Can I take a massage?
I’m afraid He’s busy –
Shall I ask him to call you back?
Thank you for calling.
Good bay.
But
how Anna is going to handle Mr Lime’s request? I can’t wait till next time!
Bye!
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